Refund & Cancellation Policy

Every Dashlytics account starts on the Free plan: 2 dashboards with every feature unlocked, no credit card required. We would rather you decide on your own data than ask for a refund later.

You can cancel at any time from Account and billing, which opens the secure billing portal run by our payment provider. No email, no phone call, no retention script.

When you cancel, your Pro access continues until the end of the billing period you have already paid for. Nothing is cut off mid-month. After that date your account returns to the Free plan and your existing dashboards remain accessible.

If Dashlytics is not right for you, contact us within 14 days of your first payment and we will refund it in full. You do not need to justify the request.

Beyond that window, subscriptions renew monthly and we do not provide partial refunds for unused time in a period. You keep access for the rest of the period you paid for.

If you were charged in error, charged twice, or charged after cancelling, contact us and we will refund it regardless of when it happened.

Email us from our contact page with the email address on your account. We aim to respond within 2 business days.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the money typically appears within 5 to 10 business days.

Dashlytics is operated by Sentrix Intelligence Private Limited, a company registered in India.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles payment, billing enquiries, tax, and refunds on our behalf. Refunds are issued through Paddle to the payment method you used at checkout.

Cancelling or being refunded does not affect the privacy commitments in our Privacy Policy. Uploaded spreadsheets are processed in-session and are never stored, so there is nothing to delete or retain when you leave.

Questions about billing, cancellation, or a refund? Contact us.